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Frequently Asked Questions

Welcome! This page will help you get basic queries answered around ICC World Cup 2015. 

Where all is LIVE coverage available for ICC World Cup 2015?

Live coverage (available only for subscribed users) is available in India and territories mentioned below:

  • Afghanistan, Albania, American Samoa, Andorra, Armenia, Austria, Azerbaijan
  • Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brunei Bulgaria
  • Cambodia, China, Cook Islands, Croatia, Cyprus, Czech Republic
  • Denmark, Darussalam, East Timor, Estonia
  • Faroe Islands, Fiji, Finland, France, French Polynesia
  • Georgia, Germany, Gibraltar, Greece, Guam, Guernsey
  • Hong Kong, Hungary
  • Iceland, India, Indonesia, Isle of Man, Italy
  • Japan, Jersey, Kazakstan, Kiribati, Kyrgyzstan
  • Laos, Latvia, Liechtenstein, Lithuania, Luxembourg
  • Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Myanmar
  • Nauru, Nepal, Netherlands, New Caledonia, Niue, North Korea, Northern Mariana Islands, Norway 
  • Palau, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal
  • Romania, Russian Federation
  • Samoa, San Marino, Serbia, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Sri Lanka, Svalbard and Jan Mayen, Sweden, Switzerland 
  • Tajikistan, Thailand, Tokelau, Tonga, Turkmenistan, Tuvalu
  • Ukraine, Vanuatu, Vatican City State, Viet Nam, Wallis and Futuna

If you are not in the countries mentioned above, you can still consume VOD content for ICC World Cup 2015 from www.starsports.com 

I am from India. What coverage is available here?

In India, you can access Live and Paid stream on the website/mobile website www.starsports.com under the LIVE PRO section:

  1. On the website, click on LIVE PRO on the top right corner of Masthead and access Live streams there (http://www.starsports.com/ssplus/index.html). You can subscribe to this service by buying our package here: https://account.starsports.com/star-package. Subscription is available at Rs. 120 and gives you access on the website and the mobile web only.
  2. On the mobile website, LIVE PRO section is available through the curtain menu. Subscription picked up from the web or mobile web will hold good. 

Apart from this, free & delayed coverage of matches are available in the Match Centre section. This is available from the home page www.starsports.com during match timings. Please note: free & delayed coverage is not available outside India. 

Star Sports App: Only free & delayed stream is available on the App. This app is downloadable only from the Indian app store. The links are provided here: 

  1. App Store: https://itunes.apple.com/in/app/star-sports-live-streaming/id635936751?mt=8
  2. Google Play: https://play.google.com/store/apps/details?id=com.pft.starsports.ui
  3. Windows App Store: http://www.windowsphone.com/en-in/store/app/star-sports-live-streaming-and-scores-for-cricket-other-sports/a3ab8984-32f5-4d85-8e19-9108e42ff977 

I am from outside India but in the allowed territories listed above. What  coverage is available here?

Outside India but from the territories marked above, you can access Live & Paid stream on the website/mobile website www.starsports.com under the LIVE PRO section:

  1. On the website, click on LIVE PRO on the top right corner of Masthead and access Live streams there (http://www.starsports.com/ssplus/index.html). You can subscribe to this service by buying our package here: https://account.starsports.com/star-package. Subscription gives you access on the website, mobile web & the Star Sports App as well.
  2. On the mobile website, LIVE PRO section is available through the curtain menu. Subscription picked up from the web or mobile web will hold good. 

Star Sports App: Your subscription bought on the website can be used on the Star Sports App. This is NOT the App available on the Indian app stores. Please download the App from your country’s app store only. 

The correct App Name is: 

  • App Store: Star Sports Live Cricket Streaming and Live Scores 
  • Google Play: Star Sports Live Cricket

To check whether you have the right app, open the menu screen available on the top left corner of your app screen; the only sport it should reflect is 'Cricket'. If this is not the case then you don't have the correct app.

I am from Bhutan, Bangladesh, Nepal & Srilanka. Which Apps are available here?

Please download the app from your country's store itself. The correct App Name is: 

  • App Store: Star Sports Cricket Scores & Live Streaming (Bhutan, Srilanka, Nepal)
  • Google Play: Star Sports Cricket Streaming (Bangladesh, Srilanka, Nepal)

 

Audio Streaming:

Audio streaming is available only in India.

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GENERIC

Is starsports.com available outside India?

Live video is available in India. It may also be available in some other regions subject to agreements with our rights holders and partners. This will change with each series. For details on availability for specific series, please check the subscription package page.

Is there a delay in the LIVE video on starsports.com?

There is no delay in the LIVE feed. It is in sync with the television. However, individual viewers may experience latency due to their connections.

Will I have to pay to watch LIVE video?


Yes. starsports.com is charging a nominal amount for access to the LIVE matches & Full Replays. All other content, including Video on Demand, Sportswire - our editorial section and Match Centre will remain free. 
To access LIVE video subscribe to one of our packages. You can find more details about the packages here.

 
To access LIVE video subscribe to one of our packages. You can find more details about the packages here.

Do I have to register or log in to use the website?

You do not have to register to use the non-premium sections of the website – this includes Video On Demand, Sportswire – our editorial section and Match Centre that includes the Video Scorecard. You will, however, need to register and subscribe to a subscription package to access the LIVE matches. If you are subscribed, you will need to login to access the LIVE video. Registered users will also receive updates on future subscription packages. 

I am a registered user. But I have forgotten my password. What do I do?

If you are not able to login to your account, please consider resetting your password by clicking here: https://account.starsports.com/profile. If you continue to face an issue, please contact our customer care.

Customer Care Details: If you have any queries, suggestions or feedback for us, please do contact us at hello@starsports.com. In case you are a subscribed user, do mention your registered email id and your contact number. It will help us reach out to you quickly.

What are the different subscription packages available? What is the cost?

New subscription packages are introduced regularly. For the most updated information, please visit the subscription packages page.

Why should I subscribe? What are the benefits?

starsports.com offers an unrivalled experience for the best of LIVE sports action.
starsports.com is an official partner for all sporting events that is streamed live on its site so you are always watching content legally.

You will get the best LIVE experience with good permissible quality video stream. Even if you have a lower bandwidth, starsports.com uses adaptive streaming to display the best available quality that your internet connection can support.

 

You can watch LIVE matches and access great sports content anywhere and anytime from the device of your choice – Desktop, Laptop, Tablet and Mobile Phones.

starsports.com gives you more control over your viewing experience.

It features a very advanced video player that allows you to view player statistics, scorecards and social conversations, all while you are viewing the match LIVE so you have everything available to you with a click of a button.

With the world’s first video timeline for cricket, you can pause & replay the match whenever you want and follow the match at you convenience.

Is starsports.com be available as an application? For what platforms?

starsports.com is mobile application is available Apples iTunes store (iOS platform), Google play store (Android platform) and Windows Store for both mobile and tablets. 

How do I download the app that is included with my digital subscription?

If you have paid for the Universal Pass on the site, you are entitled to access starsports.com LIVE matches from Mobile Applications as well. If you are on an iOS device, go to https://itunes.apple.com/in/app/starsports.com-app/id635936751?mt=8  to download the App. If you are on an Android device, go to https://play.google.com/store/apps/details?id=com.pft.starsports.ui to download the App.

Once you’ve downloaded the App, login with your starsports.com credentials to access the premium content. You do not need to make an in-app purchase again.

Is there a limit to the number of devices that can be logged in at once?

With your subscription you get simultaneous access to the LIVE video on 2 devices only. In case you want to access it from a 3rd device, you need to log out from any of the 2 previously logged in devices.

CASH CARDS

What is starsports.com cash card?

starsports.com cash card is a prepaid card by Star Sports. It can be used on www.starsports.com  website to subscribe to the web pass or universal pass to watch the matches LIVE. It’s a one-time usable, non-refundable card.

Where one can buy the starsports.com cash card?

You can buy the starsports.com cash card by paying cash over the counter at any Oxigen retail outlet. Click on www.myoxigen.com  to find the Oxigen retail outlets near to your location. 

What is the validity of the starsports.com cash card?

starsports.com cash card is valid for 1 year from date of printing.

How to I redeem my starsports.com cash card?

Scratch off the card for 12 digit access pin
Go to www.starsports.com and click Subscribe link on the top right
Click ‘Buy Now’ and complete the registration
Select the Rs. 50 ‘Web Pass’ or Rs.130 ‘Universal Pass’ access option on the packages page depending on the value of your card.
Under payment options, select Cash cards option and choose Oxicash
Under Oxicash, select Star Sports coupon option and enter the 12 digit access pin to redeem access.

My starsports.com cash card number is not being accepted by site. What can I do?

Your Starsports.com cash card number may get rejected due to any of following reasons:-
Entered number is wrong 
Scratch strip got damaged and number is not readable
Incomplete starsports.com cash card number entered
Entered number is already used
For all these you need to contact Oxicash customer care at 0124-67733000124-6773300 or write to starsports@myoxigen.com. On sole discretion of Star Sports, you may be issued replacement. 

BILLING & PAYMENT

What are the ways in which I can pay for starsports.com subscription? Is it secure?

You can pay for the subscription using netbanking, credit and debit cards. In addition, you can also buy a starsports.com cash card by paying cash at various retail outlets and get access to starsports.com.  The payments are managed via a secure and certified payment gateway.

While making the payment there was an error and money got deducted from my account, but I can’t view live content. What do I do?

If you face any such problems, please do contact us at hello@starsports.com. Do mention your registered email id and your contact number. It will help us reach out to you quickly.

TECHNICAL

What are the technical requirements to access Starsports.com from a web browser?

starsports.com is available for IE (9 & 10), Chrome (20 to 26) and Firefox (18 to 20). Flash Player 11 or higher is recommended for the best experience. Internet connection speed of 300 kbps or higher is needed to get an optimum experience.

  ICC Cricket World Cup 2015 is available in following countries:

Afghanistan, Albania, American Samoa, Andorra, Armenia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brunei Darussalam, Bulgaria, Cambodia, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Guam, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Isle of Man, Italy, Japan, Jersey, Kazakstan, Kiribati, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Maldives, Malta, Marshall Islands, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, Niue, North Korea, Northern Mariana Islands, Norway, Palau, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Romania, Russian Federation, Samoa, San Marino, Serbia, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Sri Lanka, Svalbard and Jan Mayen, Sweden, Switzerland, Tajikistan, Thailand, Tokelau, Tonga, Turkmenistan, Tuvalu, Ukraine, Vanuatu, Vatican City State, Viet Nam, Wallis and Futuna

 

Formula 1  is available in following countries:

  India, Bangladesh, Bhutan, Nepal, Pakistan, Sri Lanka and Maldives.

 

Football:

English Premier League 2014 is available in following countries 

India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan, Sri Lanka

La Liga 2014 is available in following countries:

India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan, Sri Lanka.

Serie A 2014 is available in following countries:

India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Sri Lanka

FA CUP 2014 is available in following countries:

Bangladesh, Bhutan, India, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka

 

 

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