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Frequently Asked Questions


Football Season 2015-16

EPL and Bundesliga live streams, replays and videos will be available for FREE to all users on the Star Sports platforms.

There will be no Live streaming for Serie A & Laliga. Serie A and Laliga will cover Schedule, Standings and Match Centre

Formula 1 Season 2015-16

The ongoing season of Formula 1 will be made available for FREE starting with the Belgian Grand Prix on 22nd August.

My Account

We are discontinuing the accounts section of starsports.com, both on web and mobile web, and the apps.

Please write to us at hello@starsports.com for more details. 


Live streaming is available in the following countries

India vs South Africa 2015 : Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, East Timor, Ecuador, El Salvador, Estonia, Fiji, French Polynesia, French Southern Territories, Georgia, Gibraltar, Guatemala, Heard Island and Mcdonald Islands, Honduras, India, Indonesia, Japan,  Kazakstan, Kiribati, Kyrgyzstan, Laos, Macau, Macedonia, Maldives, Marshall Islands, Mayotte, Mexico, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Montenegro, Myanmar, Nauru, Nepal, New Caledonia, Nicaragua, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Russian Federation, Saint Helena, Samoa, San Marino, Serbia, Solomon Islands, South Georgia/South Sandwich Isl., South Korea, Sri Lanka, Suriname, Svalbard and Jan Mayen, Taiwan, Province of China, Tajikistan, United Republic of, Thailand, Tonga, Turkmenistan, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna

Ranji Trophy 2015-16 : Available worldwide except Malaysia. 

Bangladesh vs Australia 2015 : India

Hero ISL 2015 : India

BWF Yonex Denmark Open - India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Srilanka

IAAF World Championships 2015 : Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka

BWF World Championships 2015: India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Srilanka

EPL 2015-16: India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Srilanka

Bundesliga 2015-16: India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Srilanka

International Champions Cup 2015 : India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan and Srilanka

ENG AUS 2015 :Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Georgia, Guam, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Macao, Maldives, Micronesia, Moldova, Mongolia, Myanmar, Nepal, New Caledonia, North Korea, Pakistan, Papua New Guinea, Philippines, Russian Federation, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vanuatu, Vietnam

Bangladesh vs South Africa 2015:India

Bangladesh vs India 2015 :India

Formula 1:India, Bangladesh, Bhutan, Nepal, Pakistan, Sri Lanka and Maldives.

Aegon Championship 2015 : India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan, Sri Lanka

Indonesia Open 2015 : India, Bangladesh, Bhutan, Maldives, Nepal, Pakistan, Sri Lanka

Hockey World League 2015 is NOT available in following countries : Algeria, Argentina, Bahrain, Chad, Djibouti, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, New Zealand, Oman, Pakistan, Palestine, Paraguay, Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, United Arab Emirates, United States of America, Uruguay, Yemen.

Pro Kabaddi League 2015 is NOT available in following countries: Algeria, Bahrain, Canada, Djibouti, Egypt, France, Germany, Iran, Iraq, Ireland, Israel, Jordan, Kuwait, Lebanon, Libyan Arab Jamahiriya, Malta, Mauritania, Mauritius, Morocco, Netherlands, Norway, Oman, Occupied Palestinian Territory, Qatar, Saudi Arabia, Seychelles, Singapore, South Africa, Syria, Tunisia, UK, United Arab Emirates, Yemen



Is starsports.com available outside India?

Live video is available in India. It may also be available in some other regions subject to agreements with our rights holders and partners. This will change with each series. For details on availability for specific series, please check the subscription package page.

Is there a delay in the LIVE video on starsports.com?

There is no delay in the LIVE feed. It is in sync with the television. However, individual viewers may experience latency due to their connections.

Will I have to pay to watch LIVE video?

Yes. starsports.com is charging a nominal amount for access to the LIVE matches & Full Replays. All other content, including Video on Demand, Sportswire - our editorial section and Match Centre will remain free. 
To access LIVE video subscribe to one of our packages. You can find more details about the packages here.

To access LIVE video subscribe to one of our packages. You can find more details about the packages here.

Do I have to register or log in to use the website?

You do not have to register to use the non-premium sections of the website – this includes Video On Demand, Sportswire – our editorial section and Match Centre that includes the Video Scorecard. You will, however, need to register and subscribe to a subscription package to access the LIVE matches. If you are subscribed, you will need to login to access the LIVE video. Registered users will also receive updates on future subscription packages. 

I am a registered user. But I have forgotten my password. What do I do?

If you are not able to login to your account, please consider resetting your password by clicking here: https://account.starsports.com/profile. If you continue to face an issue, please contact our customer care.

Customer Care Details: If you have any queries, suggestions or feedback for us, please do contact us at hello@starsports.com. In case you are a subscribed user, do mention your registered email id and your contact number. It will help us reach out to you quickly.

What are the different subscription packages available? What is the cost?

New subscription packages are introduced regularly. For the most updated information, please visit the subscription packages page.

Why should I subscribe? What are the benefits?

starsports.com offers an unrivalled experience for the best of LIVE sports action.
starsports.com is an official partner for all sporting events that is streamed live on its site so you are always watching content legally.

You will get the best LIVE experience with good permissible quality video stream. Even if you have a lower bandwidth, starsports.com uses adaptive streaming to display the best available quality that your internet connection can support.


You can watch LIVE matches and access great sports content anywhere and anytime from the device of your choice – Desktop, Laptop, Tablet and Mobile Phones.

starsports.com gives you more control over your viewing experience.

It features a very advanced video player that allows you to view player statistics, scorecards and social conversations, all while you are viewing the match LIVE so you have everything available to you with a click of a button.

With the world’s first video timeline for cricket, you can pause & replay the match whenever you want and follow the match at you convenience.

Is starsports.com be available as an application? For what platforms?

starsports.com is mobile application is available Apples iTunes store (iOS platform), Google play store (Android platform) and Windows Store for both mobile and tablets. 

How do I download the app that is included with my digital subscription?

If you have paid for the Universal Pass on the site, you are entitled to access starsports.com LIVE matches from Mobile Applications as well. If you are on an iOS device, go to https://itunes.apple.com/in/app/starsports.com-app/id635936751?mt=8  to download the App. If you are on an Android device, go to https://play.google.com/store/apps/details?id=com.pft.starsports.ui to download the App.

Once you’ve downloaded the App, login with your starsports.com credentials to access the premium content. You do not need to make an in-app purchase again.

Is there a limit to the number of devices that can be logged in at once?

With your subscription you get simultaneous access to the LIVE video on 2 devices only. In case you want to access it from a 3rd device, you need to log out from any of the 2 previously logged in devices.


What is starsports.com cash card?

starsports.com cash card is a prepaid card by Star Sports. It can be used on www.starsports.com  website to subscribe to the web pass or universal pass to watch the matches LIVE. It’s a one-time usable, non-refundable card.

Where one can buy the starsports.com cash card?

You can buy the starsports.com cash card by paying cash over the counter at any Oxigen retail outlet. Click on www.myoxigen.com  to find the Oxigen retail outlets near to your location. 

What is the validity of the starsports.com cash card?

starsports.com cash card is valid for 1 year from date of printing.

How to I redeem my starsports.com cash card?

Scratch off the card for 12 digit access pin
Go to www.starsports.com and click Subscribe link on the top right
Click ‘Buy Now’ and complete the registration
Select the Rs. 50 ‘Web Pass’ or Rs.130 ‘Universal Pass’ access option on the packages page depending on the value of your card.
Under payment options, select Cash cards option and choose Oxicash
Under Oxicash, select Star Sports coupon option and enter the 12 digit access pin to redeem access.

My starsports.com cash card number is not being accepted by site. What can I do?

Your Starsports.com cash card number may get rejected due to any of following reasons:-
Entered number is wrong 
Scratch strip got damaged and number is not readable
Incomplete starsports.com cash card number entered
Entered number is already used
For all these you need to contact Oxicash customer care at 0124-67733000124-6773300 or write to starsports@myoxigen.com. On sole discretion of Star Sports, you may be issued replacement. 


What are the ways in which I can pay for starsports.com subscription? Is it secure?

You can pay for the subscription using netbanking, credit and debit cards. In addition, you can also buy a starsports.com cash card by paying cash at various retail outlets and get access to starsports.com.  The payments are managed via a secure and certified payment gateway.

While making the payment there was an error and money got deducted from my account, but I can’t view live content. What do I do?

If you face any such problems, please do contact us at hello@starsports.com. Do mention your registered email id and your contact number. It will help us reach out to you quickly.


What are the technical requirements to access Starsports.com from a web browser?

starsports.com is available for IE (9 & 10), Chrome (20 to 26) and Firefox (18 to 20). Flash Player 11 or higher is recommended for the best experience. Internet connection speed of 300 kbps or higher is needed to get an optimum experience.